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Guest Management System ⟶

Digital Authorizations & Contracts ⟶

Guest Management System

Canary’s all-in-one GMS drives more revenue, boosts staff efficiency and maximizes guest satisfaction with a complete suite of award-winning solutions. Turnkey implementation. Mobile-friendly. No new apps required.

Below are our most common packages. We can also create customized packages for any accommodation type or size.

Basic

Check-in & Checkout

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Plan Includes:

Check-in

Unlimited Check-ins
Automated sends to guests
Secure collection of guest ID
Customizable digital registration card w/ signature
PCI compliant credit card collection
Propriety & industry leading fraud detection
Collection of guest arrival time to streamline check-in

Checkout

Unlimited Checkouts
Automated sends to guests
TripAdvisor or Google connection to boost reviews & rating
Collection of guest departure time to streamline housekeeping
Built-in late checkout upsell for guest [optional]

Branded Guest App

Web-app (no app downloads)
Content Management
Customized & white labeled for your brand
Auto-translation
Hosted email domain, hosted web domain

Additional General Capabilities

Unlimited Users
Unlimited Storage
Unlimited Trainings
24/7 Support
Dedicated Customer Support Representative
100% Mobile-friendly
Seamless PMS integration
Multi-channel guest communication (Email, SMS, & WhatsApp)
Available in 20+ languages
Analytics

Support

Included onboardings
Unlimited re-trainings
24/7 support
Email, chat, and call support
Knowledge base support

Complete

+ Upsells & Messaging

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Everything in Basic PLUS:

UpSells

Unlimited Upsell requests
No commissions on extra revenue
Built-in to Canary Check-In flow [optional]
Built-in to Canary Checkout flow [optional]
Utilizes Email, SMS, and WhatsApp to maximize adoption
Tailored & dynamic room upgrades deals
Custom products & add-on options
Intelligent early check-in
Intelligent late checkout
Upsell status transparency for guests
Optimized and automated pre-arrival guest upsell message
Optimized & automated in-stay guest upsell message
Upsells revenue reporting
Insights analytics
Staff approval reporting

Messages

Unlimited Messages
Automated responses for most common questions
Broadcast feature to reach multiple guests
Direct Messaging
Compatible with SMS and Email
WhatApp integration included
PMS Integration
Unified inbox
Guest segmented communications
Unique phone number, hosted phone number

Professional

+ Digital Tipping

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Everything in Complete PLUS:

Digital Tipping

Ultra-flexible & customizable tipping setup
Individual tipping, departmental tipping, and hybrid setups
Multiple tipping touchpoint throughout the entire guest journey
Various cashout options (ACH, prepaid Visa card, PayPal, Venmo, gift cards, or payroll)
Federal/state taxes and labor law compliant across regions
Friendly staff enrollment: no app installation required
Spanish supported

Enterprise

Advanced customizations & dedicated support for your enterprise needs

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Digital Authorizations & Contracts

Named Hotel Tech Report’s Best Cyber Security & Fraud Prevention solution for the past 3 years, Canary’s PCI level 1 compliant Digital Authorization & Contracts solution reduces fraud and chargebacks by up to 90%. Easier and more secure than paper and PDF forms.